- Telephone resolution
When we receive your call at 248-412-8210, we will walk you through step by step to a solution.
- Remote Access
Red Level architects will securely access your network or devices to troubleshoot.
- Session-based support
Red Level will join a support session initiated by you and work interactively right on your PC.
- On-Site support
Certain actions and responses require hands-on support. We will arrive promptly to resolve your IT issues or you can opt for regularly scheduled on-site visits.
Our team of technicians are continually training to obtain the top IT certifications to ensure our managed IT services clients receive the highest level of service every time.
Our client portal provides 24/7 access for RedCARE clients to enter their technical issues and submit a service request ticket. Service tickets are monitored by Red Level staff to ensure all support requests are handled promptly and efficiently.
Client users can log in to the client portal using their e-mail and password. A successful login to the portal allows you to view service tickets, invoices, and system configurations. For more information on logging into your portal, contact the helpdesk at 248-412-8210.