Technical Support2018-10-05T17:32:25+00:00

TECHNICAL SUPPORT – CLIENT HELP DESK

Red Level Stands Ready with 24/7 Support

We are here for you! Since its foundation, Red Level has focused on delivering highly technical and superior quality service. We offer a variety of methods to service your organization.

Enter Client Portal
  • Telephone resolution
    When we receive your call at 248-412-8210, we will attempt to walk you through the problem(s). Many problems can be quickly resolved by walking the end-user through some basic steps.
  • Remote Access
    Using one of several methods as directed by the client, Red Level architects will securely access your network to troubleshoot.
  • Session-based support
    Using the remote access feature of Microsoft Windows, Red Level will join a support session initiated by the client and work interactively right on the clients pc.
  • On-Site support
    Certain actions and responses require hands-on support. Red Level will arrive promptly at your place of business to resolve your IT issues.

Our customers with RedCARE+ maintenance agreements receive priority response when calling for support. Please contact our sales department to discuss a maintenance support agreement for your organization.

Customer Portal

Your access – 24/7

The client portal is located at https://connect.redlevelgroup.com/support and used by RedCARE+ and Mi-CLOUD clients to enter technical issues/problems (service tickets). Service tickets are monitored by Red Level staff to make sure all service requests are handled promptly and efficiently.

Portal login

Client users can login into the customer portal using their email-id and password. Successful login into the portal allows a user to view service tickets, invoices and configurations. For more information on logging into the portal, contact the Service Desk at 248-412-8210.