Our User Experience approach
Usability, accessibility, and ease of use experiences are at the core of every solution we deliver.
Red Level User Experience consultants take a holistic 360° approach when discussing the organization’s pain points and finding solutions through qualitative data that provides insights into the “why” of human behavior.
Kicking off our 4D approach, our User Experience consultants conduct discovery workshops where they evaluate various key performance indicators to inform the implementation planning recommendations. The 360° approach includes the evaluation of tasks, process timing and hurtles, navigation pain points, customer support usage, page bounce and conversion rates, communication channels, governance and other mission critical metrics.
Based on the information captured in the discovery workshop, Red Level UX experts create implementation plan and road map recommendations, supported by user stories, visual prototypes, user and process flows, technologies, and the project architecture that to ensure a successful implementation and positive user adoption.