Helpdesk2021-02-11T21:39:12+00:00

Technical Support — Client Help Desk

Get Fast IT Problem Resolution with Red Level Helpdesk

Hardware, software, cloud — it all keeps your business moving quickly. However, when your information technology hits a speedbump, your company can come to a screeching halt. When you or your employees need technical support, you usually need it now. At Red Level, we understand, and we are here to help.

The Red Level Help Desk team are leaders when it comes to Managed IT Services. Our highly trained technicians are always up to date on all the latest software, hardware, and top IT certifications to ensure that, as one of our helpdesk clients, you receive the highest level of assistance every time.

IT help is just a call away

Complete Technical Support 24/7/365

Your Red Level Help Desk provides

From 24/7/365 IT support to routinely scheduled on-site service visits, the Red Level Helpdesk Team is here to help.

Red Level Helpdesk Team is here to help

Why Your Company Needs Help Desk Support

Why Managed Services

Common Helpdesk Requests

  • Email set up
  • Activation of mobile devices
  • Application support
  • Forgotten or expired passwords
  • Problems logging in
  • Disabled accounts (locked out)
  • Computer shuts down (blue screen of death)
  • System or network crash
  • Printer not working
  • Slow Internet
  • Lost files
  • Upgrades needed or not installing
  • Network access issues
  • Viruses
  • Security threats/hacked accounts

Upgrade Your Helpdesk & IT Support

To learn more how your company can benefit from the Red Level Help Desk offerings, contact us today and help keep your company running smoothly.

Professional IT Support in Detroit

Complete Help Desk Service and Support

Many SMB companies do not have the size and structure to support a full-time IT staff, and those that do, often do not have the resources to manage a full-time help desk. That’s where Red Level’s Help Desk Service can help. We offer 24/7 support for all your IT Help Desk needs

Supplemental Help Desk Service and Support

For those companies looking to complement their current IT team with additional IT support, Red Level’s supplemental Help Desk Service offers you support for the simple, human error issues that always seem to appear.

IT Support in-person on-site

Headache-Free Help Desk & IT Support from Red Level

  • Saves Time

  • Enhances customer and employee satisfaction
  • Increases employee productivity
  • Keeps your company current with technology
  • Data protection
  • Fast problem resolution
  • Phone Support
  • Remote Access
  • Session-based Support
  • On-Site Support
  • 24/7 Access
  • Certified, experienced staff
Red Level Stands Ready To Help

Red Level Stands Ready to Help 24/7/365

Red Level clients have around the clock access to our Client Portal where they can enter their technical issues and submit a service request ticket. Service tickets are monitored by Red Level staff to ensure all support requests are handled promptly and efficiently.

Clients can log in to the client portal using their e-mail and password. This allows them to view service tickets, invoices, and system configurations. For more information on logging into your portal, contact the Help Desk at 248-412-8210.

To learn more about how your company can benefit from the Red Level Help Desk offerings, contact us today and help keep your company running smoothly.