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Cloud services have gotten a lot of attention from small to medium-sized businesses in recent years, and for good reason: It’s expensive, risky, and resource-intensive to manage your IT infrastructure. At the same time, a lot of SMBs have held off on migrating to the cloud, for equally good reasons: Most cloud services – and cloud service providers – aren’t prepared to serve their companies optimally. Every company’s IT needs are unique but try telling that to one of the global monoliths dominating the cloud services arena. It’s pretty much a given that signing on for service with most cloud services companies means giving up a good deal of flexibility and control, as well as sacrificing any claim to customization or personalized service. At Red Level, we saw this coming when we launched our MiCloud service over eight years ago. We knew that as technology changes accelerated, many of our ...