What is a digital transformation?
Digital transformation is the application of digital technology to improve your company’s processes and products.
This isn’t about purchasing a new piece of software or improving your IT infrastructure. A transformation takes your current business processes and uses technology to revolutionize them.
Can artificial intelligence be used to speed up production? Can records about warranty service be used to improve customer experience? How can we make our process easier for customers to use? These are the kinds of questions that you may be asking before a digital transformation.