Managed IT Services

Wind River VxWorks and URGENT/11: PATCH NOW!

Notice: SonicWall physical firewall appliances running certain versions of SonicOS utilize third-party TCP/IP code for remote management that contain vulnerabilities named URGENT/11. At this time, there is no indication that the discovered vulnerabilities are being exploited in the wild, however: SonicWall STRONGLY advises applying the SonicOS patch immediately. Patches are available for all recent SonicOS versions. Detailed instructions are provided in the Security Advisory. SonicWall provides the patched versions of SonicOS at no charge, including for customers not currently covered by an active support contract. SonicWall also recommends updating to the latest SonicOS release (6.5.4.4), which provides firewall capabilities to help protect other devices vulnerable to URGENT/11. Wind River VxWorks and URGENT/11 vulnerabilities Security researchers at Armis have discovered and [...]

10 Things to Look for in a Managed Services Provider

As businesses start to grow, so do their technology needs. Growing businesses often find that they save time and money by contracting with the right Managed Services partner. Managed Services allow you to augment your existing IT staff and infrastructure by partnering with a dedicated IT firm to take care of your network, servers, computers, and all your technology needs. This is the perfect solution for companies who need to operate at peak efficiency but do not have the resources to manage a large on-site IT staff. Choosing the right partner for your Managed Services needs is important. Here are 10 Things to look for as you are evaluating a managed services provider: Evaluating a Managed Services Provider Availability You don’t [...]

Red Letter IT Newsletter – June 2018

There's nothing like jumping right into a summer heat wave!  With sunblock, beaches, parks, and vacations, let's take a look at these 5 quick but important IT stories you should know about: MICROSOFT 365 BUSINESS - BETTER WORKFLOWS & PROCESSES: Detroit Wallpaper Engaged with Red Level to Implement Powerful Tools to Consolidate and Simplify Everything from Finanical Data to Sales Presentations "I would say that we have probably reclaimed at least 10–15 percent of our budget by preventing waste through timely collaboration." (Andi Kubacki, Co-Founder, Detroit Wallpaper) TECH NEWS: Save Money & Time in Your Journey to The Cloud Learn how reserve instances, automation, auto shut down features, and more can give you smart strategies for better security, performance, and cost savings. [...]

Red Level Expands Grand Rapids Datacenter Presence

Sometimes, important changes happen without anyone noticing. That was the case recently as Red Level greatly expanded our West Michigan datacenter footprint. We’ve been watching closely as the Grand Rapids-area market has grown and changed in recent years. Grand Rapids has been emerging as a powerful new hub for information technology-focused companies, both in the form of innovative start-ups and as a destination of choice for established companies looking to expand into a new market or relocate their operations. At the same time, a lot of the area’s established businesses have been embracing cloud-based solutions as a means of building their capabilities and modernizing their IT operations. Naturally, as the markets we serve and our clients’ needs grow, we need [...]

Red Letter IT Newsletter – April 2018

Are we skipping spring and going right into a summer heat wave?  With the constant weather changes in Michigan, let's take a look at these 5 quick IT stories you should know about: BUSINESS GOES ON WHEN THE LIGHTS GO OFF!: A powerful Disaster Recovery plan from Red Level, Bower Management is building a stronger, more resilient business Can your company weather any storm? TECH NEWS: By the end of 2018, spending on IT-as-a-Service will be $547 Billion! Cloud platforms and Cloud services adoption are increasing in the mid-tier and small & medium businesses (SMB), leading researchers including Forrester to adjust their forecasts upward. BLOG: MiCloud - Enterprise-Grade Cloud Services for SMBs MiCloud offers significant advantages - Scalability, control, and personalization TECH SPRING [...]

Email Phishing Becomes A Bigger & Bigger Threat

Phishing threat is no joke, despite the widows and princes. The phishermen are out there – just make sure you don’t get caught. Imagine: You come into work one morning and open a typical, innocuous-looking email. Unknown to you, that sets in motion a chain of events: Malicious code within the virus embeds itself within your laptop, forcing it to perform a series of hidden procedures that open gateways to your data, send spam emails to your contacts, and reproduce copies of the code. By lunchtime, several of your colleagues’ machines are doing the same thing. Twenty hours later, your entire network is infected, and all 70 employees are idled for two days! Can it happen? It happened recently to [...]

April Showers Brings May Security By Avoiding Attacks!

With the growing cyber-threat landscape, most companies’ solutions are not solving these attacks. Attackers are spending more than 200 days on average in companies they breach – and the amount of damage done in that time is astonishing. Three-quarters of those breaches are directly linked to the mismanagement or theft of user credentials.  What’s most alarming is companies’ solutions aren’t able to solve the problem. Instead of struggling to protect your business only from outside threats, expect breaches to happen.  So what can you do?  Rely on detection and containment to best secure your environment. What if your employees need to access information from outside the office, and often from their own devices?  More importantly, how do you make sure that your [...]

Red Level’s Kyle Hildebrand is Unstoppable!

Our very own Kyle Hildebrand was recently promoted to Network Administrator from his previous role as a Senior Helpdesk Specialist to meet our clients growing needs.  He's unstoppable as he also won the Red Level 2017 Professionalism Award where he demonstrates enthusiasm, openness, diversity, teamwork, accountability, and a sense of purpose for the company. Kyle received high praise for his Office 365 migration project including OneDrive and Skype for Business training with a prominent automotive and aerospace organization. Some of his expertise includes: Support relating to complex technical issues involving Microsoft’s core business applications, especially Office 365 and directory synchronization Support for backup systems/disaster recovery solutions Support of peripheral devices/technology such as printers, copiers, scan-to-email/folder Mobile device support for various platforms [...]

MiCLOUD: ENTERPRISE-GRADE CLOUD SERVICES FOR SMBs

Cloud services have gotten a lot of attention from small to medium-sized businesses in recent years, and for good reason: It’s expensive, risky, and resource-intensive to manage your IT infrastructure. At the same time, a lot of SMBs have held off on migrating to the cloud, for equally good reasons: Most cloud services – and cloud service providers – aren’t prepared to serve their companies optimally. Every company’s IT needs are unique but try telling that to one of the global monoliths dominating the cloud services arena. It’s pretty much a given that signing on for service with most cloud services companies means giving up a good deal of flexibility and control, as well as sacrificing any claim to customization [...]

Red Letter IT Newsletter – February 2018

Hopefully, the winter blast we've been experiencing has finally subsided.  Now with this mini heat blast into the 40s, take a look at these 5 quick IT stories you should know about: WHAT ARE THE FIVE W'S OF MANAGED SERVICES? Who, What, Where, When, and How for Managed Services A quality IT provider should feel like part of your company’s family, like a natural extension of or another department within your business. TECH NEWS: Managed Services Provider Checklist Marco D’Aristotile, Red Level Help Desk Manager, Explains How Managed Service Providers Become Outsourced IT Departments. BLOG: Two Advanced Security Certifications = Better Security For You Information security is a significant area of concern these days – and it ought to be. TECH SPRING CLEANING [...]