COVID ClearPass App FAQ

ClearPass Frequently Asked Questions

The COVID ClearPass app from Red Level is designed to help you protect your workforce and protect your business as Michigan’s economy restarts after the COVID-19 pandemic quarantine. It helps you manage employee queuing/waitlisting, contact tracing, real-time communications, and location capacity limits to stay in compliance with the governor’s orders and CDC guidelines.

The best way to learn about using ClearPass for your business is to attend one of Red Level’s free webinars. Here are a few questions we’re fielding from business leaders about using COVID ClearPass.

What licenses do I need to run the solution?

We offer two versions of ClearPass to suit the needs of every organization – a free version integrates with your existing Microsoft 365 license and a paid, web-app version that works without any licenses.

For the Microsoft 365 based version, any version of a Microsoft 365 license will allow you to install and use most of the features in the ClearPass app – both for users and admins

To enable the convenient push notification features in ClearPass, you will need one premium license for a Microsoft PowerApps administrative user

Users who want to view and share the intuitive dashboards for ClearPass, will need a pro license for Power BI

Red Level is happy to help you secure these (or assist with any other software licensing – Red Level is a long-time, award-winning, Microsoft Gold Partner).

How does pre-registration work?

The pre-registration feature permits authenticated users to reserve a visit to a site. Users have the ability to cancel a reservation made in right in the app. All reservations made that did not have a check-in found on the day of the reservation is deemed as “no show” and automatically deleted after midnight.

What access does Red Level have to data and reports?

ClearPass is installed in your M365 Enviroment and Red Level doesn’t require access to your tenant unless you need support or customizations.

Am I able to pre-register on behalf of someone else?

No. Pre-registration feature is limited to only authenticated users, typically company employees. Guests and visitors need to be coordinated the day of the visit as a check-in (Self Declaration form).

How does the check-in process work?

All employees and guests are required to complete the Self Declaration form as part of their check-in before they enter the workplace. Once checked in, ClearPass home will update and display a check-out feature that enables authenticated user check-ins recorded (self and guests) to check-out right in the app.

Where should I go if I have feedback about the solution?

We’d love to hear about your experience deploying and customizing this solution. To share your experience contact productdev@redlevelgroup.com

What are the technical requirements for the application?

We offer two versions of ClearPass to suit the needs of every organization – the free version is installed in your M365 and uses PowerApps, Power Automate and Power BI. The paid version is a web-app that works without any licenses and only requires an internet connection.

How long is COVID ClearPass free for?

The free version will be free forever if you have the required Microsoft licenses. You will receive email support for commonly asked questions around installation and COVID ClearPass capabilities.

A paid version is now available for companies and organizations that do not use individual Microsoft licenses for each employee.

Need installation or customization for COVID ClearPass app?

We have a few options:

Standard $750
- Basic installation of app in SharePoint Online environment performed by Red Level
- Ability to customize app logo
- Ability to update color branding
- Up to 1-hour handoff meeting
Plus $1,500
- Up to 8 hours of support with Red Level Development Consultant to deploy, set up, and app configurations
- Ability to customize app logo
- Ability to update color branding
Pro Custom Pricing
- Meet with a Red Level Senior consultant to help strategize customization requirements

What is the cost for upgrading my COVID ClearPass app?

We have a few options:

Upgrade on your own – Free
Standard Upgrade – $250
- For those organizations who have a standard installation of COVID ClearPass
Plus Upgrade – $500
- For those organizations who have customized their installation of COVID ClearPass
ClearPass Fresh – $1,500
- A year-long upgrade path – 4 customized upgrades for the price of three

Where can I go to request support with adding new features or updates to the COVID ClearPass app?

We’d love to learn more about your business strategy and how COVID ClearPass App can be enhanced to fit your vision. To talk to our Red Level consultants, contact us at productdev@redlevelgroup.com.

What questions are on the Self-Health Declaration?

Are you entering this on behalf of another person?
Guest/Employee Name
Company Site
Check-In Time
Do you have flu-like symptoms, such as fever, an unproductive/dry cough, shortness of breath, sore throat or diarrhea?
Have you been in close contact in the last 14 days with someone diagnosed with COVID-19?
Have you traveled internationally or domestically in the last 14 days?

COVID ClearPass App for Michigan Businesses from Red level

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COVID ClearPass Dashboard from Red Level

Honors and Awards

We’re committed to doing our very best for every client, every day. But you don’t have to take our word for it. Red Level is fortunate to be honored by major publications, suppliers, and community organizations: