IT Support Archives

What is an IT Service Provider?

An IT Service Provider (sometimes called a Managed Service Provider, or MSP) is a proactive IT firm that anticipates the needs of its clients and delivers a wide array of technology services. The primary roles of an IT Service Provider include streamlining the day-to-day technical operations of a company and providing the cost benefits of bundled services. Services from an IT Service Provider include: Network and Cloud Security On-Demand Data Backups 24/7 IT Help Desk Support Office 365 Installation, Training, and Maintenance On-Site and Virtual Technicians Cloud Services and Storage Consultation, Strategy, and Roadmaps Disaster Recovery Services Application Development and Hosting Business Process Automation Data Analytics Digital Transformation Why do companies prefer IT Service Providers? SAVINGS. Companies save considerable amounts of money on technology, maintenance, repairs, security, and data recovery by purchasing bundled services DISASTER RECOVERY. The country has been facing more natural disasters than in past decades. Natural disasters ...

Red Level2023-02-16T16:01:18+00:00

A Thankful Thanksgiving From Red Level

Red Level's offices will be closed on Thanksgiving, Thursday, November 23rd. We wish you a Happy Thanksgiving filled with family, football and a tasty feast. We have so much to be thankful for - especially our great team and amazing clients. Our offices will reopen Friday, November 25th, but you are never alone. For emergency tech support, please call 248-412-8210.

Red Level2023-02-16T16:01:41+00:00

You almost became the next Equifax. Did you even know? (Part 1 of 2)

While Equifax made global headlines with their cyber breach, IBM’s research has shown that small and mid-sized businesses (SMBs) are the targets of 62% of all cyber attacks. That equates to 4,000 SMBs daily¹ – or in more context, nearly 1 in 4 (24.33%) of U.S. SMBs (excluding nonemployers) annually. While an attack on your organization may not create global headlines, the impact to your organization and its’ employees could be devastating. If it extends to your customers’ information and records, it could negatively impact them and shatter your reputation. How devestating? I’ll share a real-world example. …

Red Level2023-02-16T16:01:42+00:00

YES, WE REALLY ARE THAT COOL!

It’s official: Red Level is decidedly cool. You don’t have to take our word for it. Just ask Crain’s, or the folks at Best Companies Group – they’ll tell you. In fact, they’re telling the world. And we’re not shy, so we’ll announce it too: Red Level has been officially been proclaimed one of the 2017 Cool Places To Work in Michigan by Crain’s Detroit Business. We couldn’t be more pleased. “Cool,” of course, means different things to different people. Depending on your perspective, it could mean having a “Bring your Lhasa-apso to work day,” an indoor lacrosse field, or hot and cold running Red Bull. We’re not cool in that way. But we seem to be cool enough to pass muster with Best Companies Group’s judging team, who got a good hard look at who we are, what we do, and how we do it. It meant peering under ...

David King2023-02-16T16:01:43+00:00

For the 6th Time, Red Level Appears on the Inc. 5000 list, Posting Three-Year Sales Growth of 50%

Novi, Michigan-August 18, 2017 – Inc. magazine today ranked Red Level at NO. 4648 on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000. “We are certainly tremendously pleased to find ourselves included in the Inc. 5000 again,” says Dave King, Red Level CEO. “Recognition such as this is certainly a badge of honor, coming as it does from a publication that’s this widely read and broadly respected. We’ve managed to achieve a good pattern of solid, sustained growth in what can be a volatile and unpredictable market; it is gratifying for ...

Red Level2023-02-16T16:01:43+00:00

RED LEVEL AWARDED CORP! MAGAZINE “MICHIGAN’S ECONOMIC BRIGHT SPOTS” HONOR FOR SECOND SUCCESSIVE YEAR

The Warren-based business magazine Corp! has selected Red Level as one of its “Michigan Economic Bright Spots” for the second year in a row. The award is given to acknowledge businesses whose growth, profitability, and increasing employee levels distinguish them in their fields and as contributors to their communities. Corp! honors a wide range of companies in virtually all industries with “Economic Bright Spot” honors, with sizes ranging from small family firms to Fortune 500 enterprises. Corp!’s panel of independent judges reviews hundreds of area businesses’ nominations to identify a select number of standout companies. The award is a distinction shared by a only a small number of Michigan technology firms. Red Level CEO David King is especially pleased to receive the award for the second year running. “Throughout our thirteen-year history, we’ve been relentlessly focused on delivering solutions that generate success for our clients,” King says. “While we’re certainly ...

Red Level2023-02-16T16:01:44+00:00

You’ve come a long way, baby…

In 2004, Trucker hats topped everyone's head and The Incredibles topped the box office. MySpace was all the buzz in social media and flip phones buzzed in your pocket. Snoop Dogg dropped it like it was hot and Friends wrapped up their series run. That same year, three friends decided to become entrepreneurs and start something remarkable. A lot can change in 13 years. At least one thing hasn't. Red Level is still the company to call for game-changing IT services. Thanks for taking the leap all those years ago, Dave, Ed and Rob. We're excited for what comes next. Happy 13th Birthday, Red Level!

Red Level2023-02-16T16:01:45+00:00

Red Level Named to 2017 Tech Elite Solution Providers by CRN

Tech Elite 250 list recognizes IT solution providers with deep technical expertise and premier certifications Novi, Michigan, March 27, 2017 – Red Level, the Novi-based technology consulting firm, announced today that CRN®, a brand of The Channel Company, has named it to its 2017 Tech Elite 250 list. This annual list honors an exclusive group of North American IT solution providers that have earned the highest number of advanced technical certifications from leading technology vendors, scaled to their company size. To compile the annual list, The Channel Company’s research group and CRN editors work together to identify the most customer-beneficial technical certifications in the North American IT channel. Solution providers that have obtained these elite designations—which enable them to deliver premium products, services and customer support—are then selected from a pool of online applicants. Since its inception, Red Level has maintained an unswerving commitment to the continuing professional education and ...

Red Level2023-02-16T16:01:46+00:00

Red Level Recognized for Excellence in Managed IT Services – Two Years in a Row

NOVI, MICHIGAN - February 16, 2017 – Red Level, the Novi-based technology consulting and managed services firm, announced today that CRN®, a brand of The Channel Company, has named Red Level to its 2017 Managed Service Provider (MSP) 500 list in the Pioneer 250 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments. In today’s fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN’s MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations. The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on ...

Red Level2023-02-16T16:01:47+00:00

Here’s to Bright Ideas – And New Possibilities

As of today, Red Level is reaching an important milestone: We’re spending our last day in our old offices on Catherine Industrial Drive. Tomorrow, we begin a fresh, more expansive chapter in our story with our move to our new state-of-the-art offices in Novi. This new chapter takes us down the road to Grand River Ave. Our new offices are nearly triple the size of our former space, and boast not only a fresh new décor, but the latest game-changing technologies. I think we’re going to like it here. This move is the result of a lot of planning, a lot of deliberation, and a lot of hard work on the part of our team - and it signals a significant achievement for our company. Our growth hasn’t just pushed us beyond the capacity of our former quarters; it has progressed to the point that we can nearly triple the ...

David King2023-02-16T16:01:47+00:00

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