CASE STUDY: Transforming
Collaboration and Productivity with Microsoft 365 Solutions

Learn how Red Level transformed collaboration and productivity with Microsoft 365 solutions

NeoPollard Interactive (NPi), a leader in North American iLottery solutions, identified opportunities to further enhance its internal operational efficiency and collaboration dynamics. NPi engaged Red Level to architect a comprehensive strategy that streamlined its operations and secured its future growth.

The Challenges

» Fragmented Internal Communication Channels:

The absence of a unified platform fragmented the flow of information, complicating internal communication dynamics.

» Absence of a Centralized Content Hub:

Without a central repository for documents and data, the organization faced hurdles in efficient information retrieval and consistency.

» Under Utilization of Microsoft 365:

The organization’s Microsoft 365 setup was not leveraged to its full potential leading to missed opportunities in enhancing productivity.

» External Sharing Restrictions:

Restrictions on external file sharing impeded the seamless exchange of
information with partners and stakeholders, affecting collaborative efforts.

The Solution

Red Level embarked on a strategic initiative to address these challenges through a series of targeted actions:

» SharePoint-Based Intranet Development:

Engaging with stakeholders to validate requirements, ensuring it meets organizational needs.

» Security Model Overhaul:

Leveraging Microsoft Entra ID security groups to define and validate a robust access control framework.

» SharePoint Configuration:

Setting up a SharePoint Hub site, alongside departmental sites, to foster structure and collaboration.

» Data Governance:

Utilizing Microsoft Purview to audit and refine retention policies, enhancing data lifecycle management.

» Change Management: Implementing best practices for deployment and facilitating user training for smooth adoption.