Managed IT Archives

Why Your IT Guy Is Drowning (and How We Can Save Him)

Your IT Team Is Struggling, And It’s Not Their Fault Picture this: your IT team is swamped with support tickets, fighting fires all day, and barely keeping the lights on. Every time they think they have a moment to breathe, another emergency pops up. Sound familiar? Many businesses rely on a small (or solo) IT team to handle everything. Network issues, security threats, software updates, user support, and, oh yeah, those surprise “we need this fixed ASAP” requests. But here’s the hard truth: expecting one person (or even a small team) to juggle it all isn’t just unfair, it’s unsustainable. The Reality of an Overloaded IT Team Your IT team isn’t just busy. They’re drowning. And it’s not because they’re bad at their job. It’s because the job keeps getting bigger. Security threats are evolving faster than ever. Cyberattacks, ransomware, phishing scams—keeping up requires constant monitoring, tools, and expertise. Your ...

Global Standstill: Navigating the Chaos of a CrowdStrike Outage with Managed IT Services

Reliance on technology for business operations cannot be overstated. However, this dependency also exposes businesses to vulnerabilities, especially when critical services experience outages. The recent outage at CrowdStrike, a leader in cloud-delivered endpoint and cloud workload protection, is a prime example. This situation underscores the importance of having a robust, Managed IT Services partner. Here’s why: 1. Proactive Monitoring and Quick Response Managed IT Services ensure continuous monitoring of your business's IT infrastructure. This proactive approach means that in events like the CrowdStike outage, our team is already aware and ready to respond immediately. This quick action can mitigate potential risks and minimize downtime. 2. Expertise and Experience At Red Level, our skilled professionals possess the expertise and experience to handle unexpected scenarios. They can navigate the complexities of a cybersecurity product outage, ensuring that your business has the necessary workarounds and maintains its security posture even when primary defenses ...