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ClearPass Frequently Asked Questions

The COVID ClearPass app from Red Level is designed to help you protect your workforce and protect your business as Michigan’s economy restarts after the COVID-19 pandemic quarantine. It helps you manage employee queuing/waitlisting, contact tracing, real-time communications, and location capacity limits to stay in compliance with the governor’s orders and CDC guidelines.

The best way to learn about using ClearPass for your business is to attend one of Red Level’s free webinars. Here are a few questions we’re fielding from business leaders about using COVID ClearPass.

What licenses do I need to run the solution?

The solution in this app uses Office connectors, therefore a seeded Power Apps license from Office is sufficient to run and play the user and admin apps. More information: Power Platform licensing overview

If you want to use the Power BI report (packaged as part of the solution), you’ll need a Power BI license. More information: Power BI pricing

How does pre-registration work?

The pre-registration feature permits authenticated users to reserve a visit to a site. Users have the ability to cancel a reservation made in right in the app. All reservations made that did not have a check-in found on the day of the reservation is deemed as “no show” and automatically deleted after midnight.

What access does Red Level have to data and reports?

ClearPass is installed in your M365 Enviroment and Red Level doesn’t require access to your tenant unless you need support or customizations.

Am I able to pre-register on behalf of someone else?

No. Pre-registration feature is limited to only authenticated users, typically company employees. Guests and visitors need to be coordinated the day of the visit as a check-in (Self Declaration form).

How does the check-in process work?

All employees and guests are required to complete the Self Declaration form as part of their check-in before they enter the workplace. Once checked in, ClearPass home will update and display a check-out feature that enables authenticated user check-ins recorded (self and guests) to check-out right in the app.

Where should I go if I have feedback about the solution?

We’d love to hear about your experience deploying and customizing this solution. To share your experience contact productdev@redlevelgroup.com

What are the technical requirements for the application?

ClearPass is installed in your M365 & uses PowerApps, Power Automate and Power BI.

How long is ClearPass free for?

Forever.

Where can I go to request support with adding new features or updates to the COVID ClearPass app?

We’d love to learn more about your business strategy and how COVID ClearPass App can be enhanced to fit your vision. To talk to our Red Level consultants, contact us at productdev@redlevelgroup.com. To requests and vote on features, visit our Ideas Portal.

What questions are on the Self-Health Declaration?

Are you entering this on behalf of another person?
Guest/Employee Name
Company Site
Check-In Time
Do you have flu-like symptoms, such as fever, an unproductive/dry cough, shortness of breath, sore throat or diarrhea?
Have you been in close contact in the last 14 days with someone diagnosed with COVID-19?
Have you traveled internationally or domestically in the last 14 days?

Honors and Awards

We’re committed to doing our very best for every client, every day. But you don’t have to take our word for it. Red Level is fortunate to be honored by major publications, suppliers, and community organizations:

RCP Top 200 Microsoft Partner &
3-Time Microsoft Partner of the Year

6-Time Inc 5000 of America’s Fastest Growing Companies

Crain’s Cool Places to Work and
Metro Detroit’s 101 Best & Brightest

CRN Tech Elite 250, CRN MSP 500
and CRN Pioneer 250

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