CASE STUDY: Maintain Day-to-Day Operations with Cloud Based Solutions

The Problem

National Coney Island needed confidence in its data infrastructure and networks to maintain efficient day-to-day operations.

The company quickly determined that managed cloud-based solutions stood to provide the most significant degree of reliability and benefit to its enterprise.

The Solution

Following a careful analysis, Red Level created a plan to modernize and streamline its systems and resources to achieve the desired performance level.

The team quickly identified deficits in critical areas, including firewall protection and internet connectivity. One of Red Level’s first tasks was implementing a more robust firewall solution and fully redundant cable-cellular internet connectivity for each NCI location, eliminating the possibility of lost revenues from downtime.

Since data safety and integrity are critical to success, Red Level implemented a Microsoft DPM backup configuration. This configuration backs up their Azure Vault for business continuity and disaster recovery. With services and data maintained in Azure, managers can work effectively from any store location, even if the headquarters location is offline at any given time. NCI’s data is fully protected, with geolocation functionality for further disaster recovery.

Reliable and robust internet connectivity is critical to customers. Red Level implemented new wireless access points for all locations managed from the cloud. This improved Wi-Fi service and a better customer experience, a considerable competitive advantage in the casual dining industry.

Results

National Coney Island selected Red Level in part to its expertise in Microsoft-centered solutions. Red Level implemented an Azure hybrid framework for managing applications and services, reducing the need for—and risks associated with—in-house computing resources. This enabled NCI to maintain absolute consistency across multiple locations allowing its team to focus on other essential tasks.

Red Level helps NCI maintain a shared up-to-date understanding of its specific systems, enabling rapid troubleshooting and problem resolution. Red Level also serves as NCI’s primary point of contact for issue resolution, managing several vendors.

After years of Red Level managed services, National Coney Island has enjoyed dramatically reduced downtime, heightened efficiency, and consistent quality service.