Help Desk Technical Support

Get Fast IT Problem Resolution with Red Level’s Help Desk Technical Support

Hardware, software, cloud — it all keeps your business moving quickly. However, when your information technology hits a speedbump, your company can come to a screeching halt. When you or your employees need technical support, you usually need it now. At Red Level, we understand, and we are here to help.

Our Help Desk Technical Support team are leaders when it comes to Managed IT Services. Our highly trained technicians are always up to date on all the latest software, hardware, and top IT certifications to ensure that you receive the highest level of assistance.

The Red Level Helpdesk Team is here to help

Complete Technical Support 24/7/365

Your Red Level Help Desk Provides

From 24/7/365 IT support to routinely scheduled on-site service visits, the Red Level Helpdesk Team is here to help.

Phone Support

Call us at 248-412-8210, and one of your support technicians will help guide you step by step to solve your concern.

Remote Access

When necessary, your Red Level technicians will securely access your network or devices to troubleshoot your issue and provide a solution.

Support Session

Red Level helpdesk staff can join a support session and work interactively right with your workforce on their device.

On-Site Support

When hands-on support is needed, a member of your Red Level support team will arrive promptly to resolve your IT issues.

Why Your Company Needs Help Desk Support

Common Help Desk Requests

Email set up
Activation of mobile devices
Application support
Forgotten or expired passwords
Problems logging in

Disabled accounts (locked out)
Computer shuts down (blue screen of death)
System or network crash
Printer not working
Slow Internet

Lost files
Upgrades needed or not installing
Network access issues
Viruses
Security threats/hacked accounts

Upgrade Your Helpdesk & IT Support

To learn more how your company can benefit from the Red Level Help Desk offerings, contact us today and help keep your company running smoothly.

LEVEL UP YOUR HELPDESK

Help Desk Service and Support

Many companies do not have the size and structure to support a full-time IT staff, and those that do often do not have the resources to manage a full-time help desk. That’s where Red Level’s Help Desk Service can help. We offer 24/7 support for all your IT Help Desk needs.

Supplemental Help Desk Service and Support

For those companies looking to complement their current IT team with additional IT support, our supplemental Help Desk Service offers you support for the simple, human error issues that always seem to appear.

Headache-Free Help Desk & IT Support from Red Level

Saves Time
Enhances customer and employee satisfaction
Increases employee productivity

Keeps your company current with technology
Data protection
Fast problem resolution

Phone Support
Remote Access
Session-based Support

On-Site Support
24/7 Access
Certified, experienced staff

Enterprise-grade IT Support and Helpdesk in Detroit

Red Level Stands Ready to Help 24/7/365

Red Level clients have around-the-clock access to our Client Portal where they can enter their technical issues and submit a service request ticket. Service tickets are monitored by our staff to ensure all support requests are handled promptly and efficiently.

Clients can log in to the client portal using their e-mail and password. This allows them to view service tickets, invoices, and system configurations. For more information on logging into your portal, contact the Help Desk at 248-412-8210.

To learn more about how your company can benefit from our Help Desk Technical Support offerings, contact us today and help keep your company running smoothly.