Problems Solved.
Potential Realized.
You have a plan. Now it’s time to execute. Our Microsoft team of architects and engineers will help architect, implement, and administer solutions that deliver for your organization.
Key Products
» Microsoft Azure services released to General Availability
» Augmented IT Support
» Microsoft Azure services in Public Preview
» Microsoft 365 services released to General Availability
» Microsoft Power Platform services released to General Availability
» Microsoft volume licensing programs for covered products
Proactive and Advisory Services
ClientCARE for Microsoft Cloud focuses on delivering highly technical and superior quality service. Here’s what we can do:
Planning
Provide assessments and reviews of your current infrastructure, data, application, and security environment to help plan your remediation, upgrade, migration, deployment, or solution implementation based on your desired outcomes.
Implementation
Provide technical and project management expertise to accelerate design, deployment, migration, upgrade, and implementation of covered products.
Maintenance
Prevent issues in your Microsoft environment for covered products and are typically scheduled in advance of the service delivery to help ensure resource availability.
Optimization
Focus on the goals of optimal utilization of the customer’s technology investment. These services may include remote administration of cloud services, optimizing the adoption of covered product capabilities by end-users, and ensuring a robust security and identity posture.
Support Services
24/7 and business hours break/fix support
Break-fix issues are technical problems experienced while using covered products. “Break-fix” is an industry term that refers to “work involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support organization to be restored to working order.”
*Red Level may, at its discretion, use qualified sub-contractors or Microsoft Premier Support resources for any Service based on resource availability or required skillset and will notify the Client in writing prior to beginning the specific service request.
* If Microsoft discontinues a product or if the product reaches end of support (defined by Microsoft for each product at https://docs.microsoft.com/en-us/lifecycle/), Red Level may attempt to provide services with best effort at their sole discretion