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IT Help Desk

Meet the Team: Q&A with Red Level Helpdesk Manager Hayley Sargent​

By day, Hayley Sargent leads Red Level's Helpdesk team as they wrangle technical issues and support the IT needs Detroit area business. On nights and weekends, you'll find her wrangling a different animal. The Office 365 and Azure expert trades her Microsoft Surface Pro and headset for a saddle and hat as she trains horses. We sat down with Hayley for a quick Q&A on What’s your favorite restaurant? Believe it or not, Texas Roadhouse! What's your favorite pastime outside of work? If I had to pick just one, I’d have to say training and riding horses. If I’m allowed two, don’t forget a love of video games! Why did you choose to work in IT? I enjoy the consistent challenge to my abilities. It’s one of the few fields that was so fast-paced and dynamic enough to provide me with a new puzzle to solve every day. What's your ...

2023-02-16T16:01:33+00:00
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Red Level’s Kyle Hildebrand is Unstoppable!

Our very own Kyle Hildebrand was recently promoted to Network Administrator from his previous role as a Senior Helpdesk Specialist to meet our clients growing needs.  He's unstoppable as he also won the Red Level 2017 Professionalism Award where he demonstrates enthusiasm, openness, diversity, teamwork, accountability, and a sense of purpose for the company. Kyle received high praise for his Office 365 migration project including OneDrive and Skype for Business training with a prominent automotive and aerospace organization. Some of his expertise includes: Support relating to complex technical issues involving Microsoft’s core business applications, especially Office 365 and directory synchronization Support for backup systems/disaster recovery solutions Support of peripheral devices/technology such as printers, copiers, scan-to-email/folder Mobile device support for various platforms including iOS and Android Do you want more information on Office 365, Skype or Disaster Recovery?  Maybe superstar Kyle will work on your next project!

2023-02-16T16:01:38+00:00
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RED LEVEL EXPANDS STAFF TO MEET NEW CLIENT NEEDS, GROWING CLIENT ROSTER

[NOVI, MI] [SEPTEMBER 23, 2016] – Red Level, the Novi-based technology consultancy, has announced the addition of two key new positions, and two associated new hires, in response to continuing expansion of its business. Marco D’Aristotile will be joining the firm in the role of Help Desk Manager, and Quade Finnigan has signed on as a Senior consultant. The additions come in the wake of strong growth across all of Red Level’s lines of business, particularly in Managed Services and Cloud Technology Solutions, which D’Aristotile and Finnigan will play key roles in supporting. The company has recently added several significant new clients, including National Coney Island, Ellis Porter, and the National Franchise of Goldfish Swim Schools. Prior to joining Red Level, Finnigan served as a Senior Systems Engineer and Consultant for Apex Digital Solutions. His experience included stints as Team Lead-Systems and Networks for Sumitomo Bakelite High Performance Plastics and ...

2023-02-16T16:01:50+00:00
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